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Notebook and Pencil

Health Care Resources

  • I am new to the community, how do I access health care services?
    We will need to make you a profile in our system. You can come into the clinic, or give us a call to set this up. We will need your address, phone number, birthdate and health card number to create a chart for you, and any one else you would like to register. If you have records from your previous health care facility that you would like entered into your chart, please email them to, or bring them into the clinic to be entered. We accept multiple file formats. If you would like your records transferred to us from your previous health care facility, you can call the clinic to start the request process. We will need the name, address and phone number of your previous health care facility, as well as the name of your former primary care physician. There may be a charge from your previous health care facility for the transfer. If you have prescriptions at your previous pharmacy to be transferred, let us know and we will have the Atikokan Family Health Team pharmacist contact you to assist with the transfer. If you have any further questions, please don’t hesitate to call.
  • How can I roster with one of the family physicians?
    The family physicians in Atikokan, ON are contracted to care for all members of Atikokan and the surrounding areas. Their rosters open and close according to appointment availability; the clinic reception will advise you as to which physicians' practices are open.
  • How do I refill my medication?
    When you are picking up your last refill of your medication, you can ask your pharmacy to send a refill request to the clinic. A physician will assess if you need to be seen, tests need to be arranged or the refill can be completed without a visit. If you call the clinic, you will be redirected to call your pharmacy and complete the above steps. Alternatively, if you use the Atikokan Rexall, you can sign up for the Be Well app and make your own refill requests. Here you can track medications, refills, and much more. We encourage you to check it out at Note: If you do not make a refill request within five days of running out of medication, ask the Pharmacist about a bridging prescription.
  • Why do I need to bring my medication bottles with me to the clinic?
    Even if your physician has access to your medical records, bringing in your medication bottles ensures that your doctor has the most up to date information possible from which to make medical decisions.
  • What if I need a travel grant?
    You may stop by the clinic during regular hours to pick up a travel grant, or to have our physician section completed. Travel Grants can also be downloaded online and printed from here, and taken to the specialist's office for signature.
  • What payment methods do you accept?
    Since the COVID-19 pandemic, our preference is that you call in a credit card (MC, VISA or AMEX). We also accept cash or cheque if necessary.
  • What if I have an expired/lost/stolen health card?
    The medical clinic will attempt to provide you the care you require, but we ask that you replace your health card as soon as possible and provide our administrative staff with your updated number and/or version code.
  • What do I need to know before I travel?
    Prepare for your health care needs before you travel. Health Canada offers suggestions for a travel health kit: Think about: Immunization, Mediation and Health Insurance. Immunization The Public Health Agency of Canada has immunization recommendations for travellers on their travel health website. If you are unsure of your immunization needs, contact the North Western Health Unit. Medication Health Canada’s travelling with medications website provides a comprehensive list of things to consider. It is important to prepare your medications when planning travel. Discuss the use of medications with your health care provider well in advance of your departure and follow the directions for use carefully, including dosage and when to seek medical care. Bring more than enough medication to last your entire trip. If you will need repeats from your doctor please schedule your appointment 3-4 weeks before travel. Also, pharmacies usually require several business days to order in large quantities of medications required for travel. Do not assume the pharmacy will have enough supply to fill your full order without advance notice. When bringing prescription medication with you into another country, remember: Bring a note from your health care provider listing your medications. Bring a copy of your original prescription with both the generic and trade names. The name on your prescription and medication label should match the name on your boarding pass. Leave all prescription and non-prescription medications in their original, labelled containers. Do not try to save luggage space by combining medications into a single container. Keep your medication and documentation in your carry-on luggage. Be prepared in case your medication is lost or stolen. Bring more than enough medication to last your entire trip, and some extra in case of an unexpected delay. Bring a copy of your original prescription with both the generic and trade names. Do not buy medication outside Canada unless you have been advised to do so by a health care professional. For more information, visit: Health Insurance If you are a resident of Ontario and you are insured under OHIP, you are entitled to very limited funding for a certain range of medical services when you are travelling outside of Canada. You can learn more about travelling outside Canada on the Ministry of Health and Long Term Care’s website: Ontario residents are encouraged to purchase supplementary insurance when traveling outside Canada as many emergency health services provided outside the country cost much more than OHIP may pay.
Ontario Caregiver Organization
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